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Help Center

Technical

  • Wireless Router Recommendations
  • Apple AirPort - Configuration
  • Not Getting Advertised Speeds
  • Random Disconnects / Performance Issues
  • Why does my IP Address display the incorrect location?

Billing

  • Can I suspend my service while I am out of town?
  • Are there Late Fees?
  • Requesting a Service Transfer
  • What’s in it for me if I refer someone to Arvig MultiWav?
  • Billing Cycle and Due Date
  • Cancelling/Discontinuing Service
  • If I move or cancel in the middle of my cycle, will my bill be pro-rated?
  • What forms of payment are accepted?
  • Do I have to enroll in Autopay?
  • Do you send invoices?
  • View All 11 Articles

Service

  • Do you offer Television or Phone service?
  • Am I subject to Data Caps?
  • Do I qualify for your lifetime price guarantee?
  • Is a Wireless Router required?
  • How does service activate?
  • Is a Modem required?
  • Can I use my existing Router?
  • Can I change speeds after I sign up?
  • Which Service Tier should I order?
  • Do you provide service at single family homes or townhomes?
  • View All 18 Articles

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